Level Two

  • Features
  • Benefits
Advanced troubleshooting and diagnosis for complex issues
Hardware and software repair and maintenance
Network and server administration and support
Remote access and support
Collaboration with Level Three Support for escalated issues
Comprehensive IT support for medium to large-sized businesses
Improved network and system performance
Increased security and reduced risk of cyber attacks
Reduced downtime and improved productivity
Access to a dedicated team of experts for advanced issue resolution

Level Three

  • Features
  • Benefits
Advanced network and server support and administration
Root cause analysis for complex issues
Escalation support for Level Two and Level Four issues
Cloud computing and virtualization support
Proactive system and network monitoring and maintenance
Comprehensive IT support for large enterprises and complex IT environments
Rapid issue resolution and reduced downtime
Enhanced security and risk management
Improved system and network performance
Access to a team of highly skilled and experienced technicians

Level Four

  • Features
  • Benefits
Vendor management and support
Executive-level support and strategy development
Customized support plans and solutions
Onsite support and installation
Technical account management and reporting
Customized IT support solutions tailored to the unique needs of each client
Access to a dedicated technical account manager for personalized support
Improved IT strategy and decision-making
Enhanced vendor management and support
Onsite support and installation for complex systems and networks